Shipping Policy / Taxes and Customs Fees

Shipping

Orders will be shipped from Japan from Monday to Sunday.
Shipping times between 1 and 2 days. 

Free tracked shipping for all orders. Delivery available for the following countries: France, England, Belgium, Germany, Spain, Switzerland, Netherlands, Australia,
Italy, Poland, Czech Republic, Sweden, Finland, Norway, Portugal,
United States, Canada, Austria, Ireland, Israel...

Delivery times between 5 and 15 days depending on your country.

Shipping method: We ship your orders via Japan Post.

You will be delivered by La Poste or Chronopost depending on the size and weight of your package (France etc.).

Taxes and customs fees

All our products are exclusive of tax (excluding all taxes). The import of a product from Japan may be subject to possible taxes and customs duties in the country of delivery. These additional costs are the responsibility of the customer and are his/her responsibility.
Please note that since July 1, 2021, the European Union will always require the customer to pay VAT on any order; the exemption previously granted for non-EU purchases under €22 has been abolished.

Your country's VAT is added to carrier handling fees (approximately 21 euros for Chronopost in France, varies by country) and customs duties.

For EMS (Chronopost in France), fees generally need to be paid upon delivery.

These customs fees are a source of concern for some customers, but our advantage is precisely being located in Japan. Our offer consists of products rarely found elsewhere and at advantageous prices.
Regarding the European Union, here are the regulations for the application of customs fees:

  1. When the total value of the shipment does not exceed 150 euros, import duty exemption is still granted (so no customs duty fees) but VAT must be paid on the total value of the shipment, without prejudice to the possible application of other exemption provisions.
  2. When the value of the shipment exceeds 150 euros, import duties and VAT must be paid on the total value of the shipment, without prejudice to the possible application of other exemption provisions.